Submit a complaint

Naturally, we will do our best to provide you with the best possible support during the application process. If you are not satisfied, please contact us, so that we can try to resolve matters for you. The help desk is available on telephone number +31 (0)88 792 5000 from 9 am to 5 pm (CET) on working days.

If you would like to submit a complaint about the application procedure, the way in which your application is dealt with or for some other reason, you may do so using the complaints form below. The Complaints Protocol applies.

Complaint description
Complaint type(required)
Describe your complaint. For example, indicate what happened on a certain date.
You can add documents to substantiate your complaint, such as a letter, photo or pdf.
Anonymous complaint(required)
Contact details
Are you submitting this complaint on behalf of a company?(required)
Information on the processing of your personal data

We use your personal data to enable us to answer your request for information, after which it will be deleted. Your data is not shared with third parties.

Statement of agreement(required)